Quality and Delivery
Guidance for confirming Siemens models, part numbers and system details before requesting quotes for legacy and hard-to-find automation spares.
Transaction Flow
We use the information in your RFQ to prepare a quote, confirm the order and arrange delivery.
Stages 01–02
The website form accepts the product model, quantity, email, WhatsApp and a message. Use the message field for the required condition, destination, specification and target date.
For direct email contact, include the brand, full model or MLFB, quantity, technical specification, destination and clear product or nameplate images when available.
After sufficient details arrive, a sales specialist checks the requirement and prepares a quotation with price, supply status, lead time, condition, warranty and applicable shipping terms for that request.
If a model is incomplete or compatibility is uncertain, we request clarification before presenting a commercial option.
Stages 03–04
The proforma invoice records the agreed model, quantity, condition, unit price, total amount, delivery basis and payment terms. Customers can request corrections before confirming the order.
This checkpoint helps prevent avoidable differences between the requested item and the commercial order.
Before packing, the team checks the visible manufacturer identification, full part number, quantity, stated condition and obvious physical damage. Agreed photos or additional checks can be coordinated for the specific order.
Test scope depends on the product type, available equipment and the terms confirmed in the quotation.
Stages 05–06
Appropriate orders may use anti-static protection, connector covers, cushioning, fitted foam, reinforced cartons and moisture protection. The method is selected according to product size, weight, sensitivity and transport route.
The agreed carrier or freight method is arranged after packing. Dispatch information and available tracking details are shared so the buyer can prepare for receipt and local import procedures.
Freight cost, delivery basis, estimated timing and responsibility for local charges are confirmed before shipment.
After-Sales Support
Questions after delivery are handled against the confirmed order details. Keeping the packaging, labels and arrival photos helps the team assess transport damage, quantity differences or model concerns efficiently.
Send order reference, outer-carton images, packing condition and clear photos of the affected item as soon as possible.
Provide label photos and the received quantity so the shipment can be compared with the confirmed PI.
Share the installed system, electrical data, interfaces, firmware and observed behavior when the question concerns compatibility or commissioning.
RFQ Information
Each answer explains how to provide useful information and what can be confirmed during the transaction.
Send the brand, complete model or MLFB, quantity, required condition, specification, destination and target date. Product or nameplate images are useful when the identification is incomplete.
Quotation timing depends on receiving enough information to identify the product and commercial requirement. Complex compatibility questions may require additional confirmation.
Check the complete model, quantity, condition, price, delivery basis, payment terms and destination details. Request any correction before confirming the order.
The standard check covers visible identification, full part number, quantity, stated condition and obvious physical damage. Additional checks depend on the agreed scope and product type.
Packing may include anti-static protection, cushioning, fitted foam, connector protection, moisture control and reinforced cartons according to the item and transport route.
Available carrier and tracking details are provided after shipment. The quotation or PI confirms the delivery basis and responsibility for local import charges.
Send the order reference, carton and packing photos, product label images, received quantity and a clear description of the concern. Keep the packaging until the case has been assessed.
Start the Process
You can send product images, nameplates and more detailed model lists by email or WhatsApp.
